Labour Behind the Label

PRIMARK: Have you paid your workers?


Nov 20


Primark was quick to cancel all of their orders already placed with factories when the Covid-19 pandemic hit and most shops in the UK and abroad closed. The cancelled orders had a devastating effect, leaving suppliers with a shortfall in cash and resulting in workers going without their wages.

After intense pressure from campaigners, Primark eventually agreed to pay for their orders. But have the workers in their supply chain been paid throughout the pandemic? 

Since March, workers who produce Primark’s clothes in Bangladesh, Myanmar and Cambodia have been protesting mass dismissal, unpaid wages and reduction in pay. Primark, we want to know, do you #PayYourWorkers?

Has Primark paid its workers?

Dear Paul Marchant CEO,

Primark has told the world about a wage fund that was set up to support workers in its supply chain. However there has been a lack of transparency as to how the fund was calculated and what mechanisms were put in place to ensure that the fund reached workers. Furthermore, we still do not know whether the fund has reached all workers in Primark's supply chain, or if their wages have been paid in full.

I am calling on Primark to make sure that your workers are paid throughout the pandemic, and to publish the following wage assurance commitment on your website:

"Primark hereby publicly assures that all apparel, textile, and footwear workers in our supply chain, who were paid to produce or handle goods at the onset of the COVID-19 crisis, regardless of employment status, will be paid their legally mandated or regular wages and benefits, whichever is higher. This includes wage arrears (back pay) and, where applicable, negotiated severance pay.

We will contribute funds of a sufficient amount to ensure that, when combined with other support provided to workers by employers, local governments, and international institutions, workers have income, equal or greater than, the amount they received prior to the crisis. In doing so, we provide immediate much-needed relief for workers, and we act upon our responsibility to prevent and mitigate adverse human rights impacts in our supply chains, and to provide for or cooperate in the remediation of harm.

Going forward, we will support stronger social protections for workers by committing to paying a price premium on future orders into a guarantee fund reserved for severance and outstanding wages in cases where employers in our supply chain have gone insolvent, or otherwise have terminated workers, through signing an enforceable agreement with garment worker unions, in line with ILO Recommendation 202, Convention 95 and Convention 76. "

If you truly believe that Primark's wage fund has been implemented successfully there should be no hesitation to guarantee that all workers in your supply chains will be paid throughout the pandemic and beyond.

Do let me know what you plan to do.
Yours truly,

%%your signature%%

3,418 signatures

All words, no action?

In April, after extensive campaigning from Labour Behind the Label and our partners on order cancellations, Primark announced that it had created a fund to help pay the wages of workers linked to orders that were due for shipment in the month after they were cancelled in 7 countries: Bangladesh, Cambodia, India, Myanmar, Pakistan, Sri Lanka and Vietnam.

However, Primark has not shared how they ensured that the money reached workers, what measures were taken in other countries in which Primark produces,  how the brand calculated how much it had to pay and if all workers have been paid in full. The brand also stipulated that the wage compensation would be adjusted to account for government support packages, a caveat that has caused confusion among suppliers and industry bodies. Despite the lack of transparency, Primark claims that the program has been implemented successfully.

What do we want Primark to do?

Primark has a duty to protect all the workers in its supply chain, and to make sure that they are paid their wages. Primark also has a duty to provide the facts to support their claims of successful wage payment. Primark has had strong post-lockdown trading, it must now assure us that their profits have not been made off the back of unpaid labour.

We are calling on Primark to publish on their website, their commitment to ensure that all workers in their supply chain are paid their legally mandated or regular wages and benefits, whichever is higher. This includes wage arrears (back pay) and, where applicable, negotiated severance pay.  

If Primark truly believes that their wage fund has been implemented successfully, they should have no problem guaranteeing that all their workers will be paid throughout the pandemic and beyond.

Take Action!

1. Sign our petition

Use your voice and call on Primark to ensure that their workers are paid throughout the pandemic and beyond.

Sign our petition today and ask Primark, do you #PayYourWorkers?

2. Virtual protest

The UK lockdown means that we can’t meet and protest together. Instead, we are asking activists to make protest banners and take a photo with them outside their local Primark store (or if it’s difficult to do that, take a photo at home).

Share your photos on social media between the 11th -20th November, tagging @Primark and use the hashtag #PayYourWorkers

3. Take to social media

Take to social media and let @Primark know that you want them to commit to paying the workers in their supply chain. Click HERE to use our ready made tweet. 

You can also download images to share on social media HERE